(ENG) System Check

Owned by Joowon Hong (홍주원) (Unlicensed)
Last updated: 11/15/2023
4 min read

When using the 4DREPAY service, if a system error occurs, the first thing to check is whether if it is a HW problem such as PC or Camera or a SW problem such as Daemon or Network by referring to Ahae Trouble Shooting Flow. In addition, let's proceed with the system check according to the diagram, and learn how to check HW and the SW.

 


Trouble Shooting Flwow

SW Check

Main Ping Test

It is necessary to check whether the main control PC (PD#1) is well connected to all the systems and devices.

1.Use CMD

Use the Window CMD command window to attempt to ping each system.

[Ping test step using CMD]

  1. Search for 'CMD' in the execution window (Win+R key) or 'cmd' in the program search bar and run it

  2. After checking the IP information for each PC system, perform a ping test

Ex) ping 10.82.18.2

 

 

2.Use PinginfoView

When setting up the PC initially, perform the PinginfoView program to attempt to ping communication to each system.

 

1.[PingInfoView Execution Steps]

  1. Download my PC > > go pinginfoview

  2. Run pingInfoView

※ When mounting the Ghost image, it is an automatically installed file, so if there is no file, request to the H/W team

 

2. [Ping Options 설정 단계]

  1. Collect the IP addresses of each PC system that requires a ping test and enter them into 'Addresses list to ping'

  2. Click “Ok”

※ For details related to Pinginfoview, please refer to the 'Readme' notepad in the path of the program execution folder.

 

 

 

 

 

 

3. [After confirming the result value, the abnormal PC system action]

 

 

 

 

 

 

 

 

 

3.Use 4DDM Log

Click the Log button at the top of the middle of the 4DDM program to check if the ping communication is good for each PC system connected to 4DDM. The Log value displayed here displays only the list where communication failed.

 

Check Daemon Activation

According to the Daemon name in the table below, it is necessary to check whether the Daemon process is running well on each PC or whether the process is registered in the startup program

PC Name

PD#1

PD#2

PreSd

MMs

MMc

CMd

PostSd

VPd

Daemon

Name

4DAgent

4DAgent

4DAgent

4DAgent

4DAgent

4DAgent

4DAgent

4DAgent

4Dagent Control

4DMaker
CCd
Emd
GCd
MTd
PCd
SCd

4DMaker

PreSd

MMd

MMd

CMd

PostSd

VPd

※ The Daemons must be installed and performed on each PC to perform normal 4DReplay operations.

※ For more information on the role of Daemon on each PC, please refer to here (ENG) Production system

 

Method of Daemon Check

 

1. Check 4DDM

After completing the 4DDM configuration, check with the Device List Tab.

※  For 4DDM settings, refer to the (ENG) [4DReplay] Edit (Mapping) of Getting Know to 4DReplay Software System.

※   Vpd is verified when using 4DLive, 4DRefere service

 

2. Check Agent Control (AC)

With the 4DDM setup complete, check with the Control View Tab of the Agent Control (AC) program.

※   For information on the Control View of Agent Control (AC), please refer to here (ENG) Control View

※ VPd is checked when using 4DLive and 4DReferee services