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When using the 4DReplay & 4DLive 4DREPAY service, if a system error occurs, the first thing to check is whether if it is a HW problem such as PC or Camera or a SW problem such as Daemon or Network by referring to Ahae Trouble Shooting Flow. In addition, let's proceed with the system check according to the diagram, and learn how to check HW or and the SW. |
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Trouble Shooting Flwow
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SW Check
Main Ping Test
It is necessary to check whether the main control PC (PD#1) is well connected to all the systems and devices.
1.Use
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CMD
Use the Window cmd CMD command window to attempt to ping each system.
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[Ping test step using CMD]
Search for 'cmdCMD' in the execution window (Win+R key) or 'cmd' in the program search bar and run it
After checking the IP information for each PC system, perform a ping test
Ex) ping 10.82.18.2
2.Use PinginfoView
When setting up the PC initially, perform the PinginfoView program to attempt to ping communication to each system.
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※ When mounting the Ghost image, it is an automatically installed file, so if there is no file, request to the H/W team
2. [Ping Options 설정 단계]
Collect the IP addresses of each PC system that requires a ping test and enter them into 'Addresses list to ping'
Click Ok“Ok”
※ For details related to Pinginfoview, please refer to the 'Readme' notepad in the path of the program execution folder.
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3. [After confirming the result value, the abnormal PC system action]
3.Use 4DDM Log
Click the Log button at the top of the middle of the 4DDM program to check if the ping communication is good for each PC system connected to 4DDM. The Log value displayed here displays only the list where communication failed.
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Check Daemon Activation
According to the daemon Daemon name in the table below, it is necessary to check whether the daemon Daemon process is running well on each PC or whether the process is registered in the startup program
PC Name | PD#1 | PD#2 | PreSd | MMs | MMc | CMd | PostSd | VPd |
Daemon Name | 4DAgent | 4DAgent | 4DAgent | 4DAgent | 4DAgent | 4DAgent | 4DAgent | 4DAgent |
4Dagent Control | ||||||||
4DMaker | 4DMaker | PreSd | MMd | MMd | CMd | PostSd | VPd |
※ The daemons Daemons must be installed and performed on each PC to perform normal 4DReplay operations.
※ For more information on the role of Daemon on each PC, please refer to here (ENG) [4DReplay] Production system
Method of Daemon Check
1. Check 4DDM
After completing the 4DDM configuration, check with the Device List Tab.
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※ For 4DDM settings, refer to the (ENG) [4DReplay4DDM ] Eedit (Mapping) of Getting Know to 4DReplay Software System.
※ VPd는 ※ Vpd is verified when using 4DLive, 4DReferee서비스 사용시에 확인4DRefere service
2. Check Agent Control (AC)4DDM 설정이 완료된 상태에서
With the 4DDM setup complete, check with the Control View Tab of the Agent Control (AC) 프로그램의 Control View Tab으로 확인한다program.
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※ For information on the Control View of Agent Control (AC), please refer to here (ENG) Control View
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