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When using the 4DREPAY service, if a system error occurs, the first thing to check is whether if it is a HW problem such as PC or Camera or a SW problem such as Daemon or Network by referring to Ahae Trouble Shooting Flow. In addition, let's proceed with the system check according to the diagram, and learn how to check HW and the SW. |
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Trouble Shooting Flwow
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SW Check
Main Ping Test
It is necessary to check whether the main control PC (PD#1) is well connected to all the systems and devices.
1.Use CMD
Use the Window CMD command window to attempt to ping each system.
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Search for 'CMD' in the execution window (Win+R key) or 'cmd' in the program search bar and run it
After checking the IP information for each PC system, perform a ping test
Ex) ping 10.82.18.2
2.Use PinginfoView
When setting up the PC initially, perform the PinginfoView program to attempt to ping communication to each system.
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3. [After confirming the result value, the abnormal PC system action]
3.Use 4DDM Log
Click the Log button at the top of the middle of the 4DDM program to check if the ping communication is good for each PC system connected to 4DDM. The Log value displayed here displays only the list where communication failed.
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Check Daemon Activation
According to the Daemon name in the table below, it is necessary to check whether the Daemon process is running well on each PC or whether the process is registered in the startup program
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※ For more information on the role of Daemon on each PC, please refer to here (ENG) Production system
Method of Daemon Check
1. Check 4DDM
After completing the 4DDM configuration, check with the Device List Tab.
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